Cars Rental FAQs
Top Cars Rental FAQs

General Information

Q1: Why rent car with us?
Q2: What kind of cars can I rent?
Q3: When and where could I meet our guide?
Q4: Is the car rented without driver and tour guide?
Q5: Do I need to pay any extra charge during transferring?

Q1: Why rent car with us?
A: Whether you're looking for business car hire or need a cheap car rental deal for your summer holiday, Chinatraveldepot makes it easy to book car hire online and get a great price into the bargain. We offer a huge range of deals for business travelers, and our holiday car hire packages include flexible pick-up and drop-off options to suit any holiday itinerary.
In major traveling cities of China , our network of suppliers means you can quickly find the right solution for you. Whether you need economy car hire in Beijing , or you're looking for compact hire car in Xi'an or Guilin , we work with the most reputable companies to meet your requirements. When you book car hire on Chinatraveldepot, you can be confident that you'll be taking advantage of the cheapest rates available.
Besides, book Cars with China Travel Depot, you will get the following benefits:
Rent cars with discounted prices in major China destination cities;
Flexible, convenient and No hidden charges. Secure online Booking and Payment powered by VeriSign 128-bit SSL Encryption!
Travel with safety and comfort, because of our professional drivers and helpful guides.

Q2: What kind of cars can I rent?
A:There are three kinds of cars you can rent
Car/Limo (1-2 persons), MPV/Mini Van (3-6 persons), Mini Bus//Bus (7+).
Besides, each kind of car owns several brands. For example, Car/Limo in Beijing owns Audi, Red Flag, etc.

Q3: When and where could I meet our guide?
A: If you book the Hotel-Airport (Or Hotel-Train station/Pier) transfer, in the previous evening your guide will call you or leave a phone massage to your hotel to tell the pick-up time next morning. You will meet the guide in the hotel lobby at that time. If you book the Airport-Hotel (Or Train station/Pier-Hotel) transfer, the guide will hold a board with your name on it at the exit of the airport.

Q4: Is the car rented without driver and tour guide?
A: No. All of the cars we offered are both with driver and tour guide. We don't offer the cars rental without driver or tour guide.

Q5: Do I need to pay any extra charge during transferring?
A: You don't need to pay any extra charge. The transfer includes the service of private car with driver, English-speaking guide, expressway fee, etc.

Terms and Conditions

Reservation and Payment

Q6: How to rent a car with ChinaTravelDepot?
Q7: Can I pay for car rental online?
Q8: Whether do I need to pay for the fee of the overtime or over mileage?

Q6: How to rent a car with ChinaTravelDepot?
A: Step 1: search and select cars that meet your demands. You can search the cars by destination and types as shown in the web page. You are always welcome to write your specific queries to our professional travel consultants if the listed China Hotels do not suit you well.

Step 2: read carefully the detailed description about the selected cars info rmation. That info rmation will help you to decide whether we offered is what you actually need.

Step 3: reserve the selected Cars by filling out your personal info rmation such as names as shown in the passport, phone number, credit card info rmation etc. Please note that you must sign up to become Member of China Travel Depot before making any reservation order. We strongly recommend that you should reserve Cars at least 7 days prior to you use the car.
Step 4: Review your reservation order with info rmation of what you have reserved, total amount for the cars cost, payment info rmation, terms and conditions etc.
Step 5: Submit your completed reservation order to China Travel Depot under the situation that you are fully aware of the terms and conditions.
Step 6: Receive real-time confirmation and Pay Now/Pay Later to settle the full payment.
Step 7: Receive payment receipt letter from us. Now it is time to pack up for a wonderful holiday in China !

Q7: Can I pay for car rental online?
A: For the convenience of our customers, ChinaTravelDepot.com provides three methods of on-line payment, Pay by PayPal, Pay directly by Credit Card and Pay with Visa 3D-Secure card. Therefore, you also can pay for us on line, and these methods are safe and secure, and y our private info rmation is guaranteed to remain secure on our website.

Q8: Whether do I need to pay for the fee of the overtime or over mileage?
A: Yes, you have to pay. The fee charge depends on the cities, the car types and the car lines etc.
We offer car rental services in major cities in China , such as Beijing , Shanghai , Guilin , Xi'an etc. Because of the different city conditions, such as transportation, degree of development, the fee charge is also different.
There are three types of cars, Car/Limo (1-2 persons), MPV/Mini Van (3-6 persons), Mini Bus//Bus (7+), so the overtime or over mileage fees are different.
Car services include urban lines, suburb lines, airport lines and port lines, so the charges are also different.

Beside, because of the high reason and the low reason, some special activities, such as Canton Fair, the fee charges are also different.

Cancellation and Refund

Q9: What is the cancellations & refunds policy for car rental?

Q9: What is the cancellations & refunds policy for car rental?
A: If you want to cancel your booking or part of it, you must advise us in writing to cars@ChinaTravelDepot.com by e-mail or 0086-10-58158822 by fax. The letter must be signed by the lead name on the booking and once we receive it you should expect to receive a cancellation letter within 24 hours. If you do not then please contact us to ensure your letter has been received.
To cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell your travel arrangements, we make a cancellation charge on the scale shown below. The person who made the booking is responsible for paying this charge. The size of the charge depends on when we receive your cancellation notice or letter or how you would like us to deal with your payment providing that we have received your full payment for the tours.
No Cancellation Fees if written cancellation notice is received more than 30 days after we have received your full payment!

Period of written notice of cancellation is received after your full payment to ChinaTravelDepot. Cancellation charge
per person
More than 30 days No Cancellation Fee
30-10 days 50% of the full payment
10-0 days or no show 100% of the full payment

No Cancellation Fees even if written cancellation notice is received within 30 days after we have received your full payment on condition that we keep and transfer the full payment to cover the cost of your future booking with us for Activities/China Tours within 12 months. If your future booking in our updated costs would cause a reduction against your full payment, we will not make any refunds.
Refund policy
In this event, we will refund any payment made to us less any cancellation fee , credit card or bank service charge, currency exchange fees that is applicable within 7 days of our receipt of your written cancellation request.