General Information
Q1: Why Book China Flights with us?
Q2: What is the arrival procedure like in China?
Q3: What is the departure procedure like from China?
Q4: Which cities can I choose to enter China?
Q5: What should I do if my flight is delayed?
Q6: What should I do if I lose my passport during my stay in china?
Q7: How can I find my driver/guide, vehicle or pick-up point on arrival?
Q8: What is the difference between a full fare and a discounted fare?
Q9: What is the baggage allowance for domestic flight?
Q10: When should I check-in at the airport?
Q11: I only have single entry visa to China, I will fly to Mongolia after visit China, and then fly back to China for my connect flight to India, do I need visa for return?
Q12: What does the airport transfer fee means when I book flight?
Q1: Why Book China Flights with Us?
A: ChinaTravelDepot.com is proud to issue over 800,000 e-tickets per year! We are one of the biggest China Flight ticket providers in China!
Real-time flight schedule and information links with GDS seamlessly!
Cheap and Discounted air fare without hidden fees. Save up to 60%!
Secure online Booking and Payment powered by VeriSign 128-bit SSL Encryption!
Q2: What is the arrival procedure like in China?
A: Upon your arrival in China from abroad, you have to go through the following procedures, just as in other countries. To save time, you will be given some forms to fill in on board before landing. They include the Entry Registration Card, Health Card and Custom Luggage Declaration Form.
- Health check
On arrival, the first check you have to pass is the Quarantine Check. At the check point, you show your passport and the form you filled in on board. Anyone with listed diseases such as yellow fever, cholera, VD, leprosy, infectious pulmonary tuberculosis or AIDS will be forbidden to enter or be sent to the airport clinic for further checking. Those who are from areas with epidemics must show their valid certificates of inoculation against this disease. Those with symptoms of fever, diarrhea, vomiting or rashes must declare this information accurately.
For those who are going to stay longer in China , they have to show their quarantine certificate issued by an authorized health department abroad.
- Border entry
After passing through the Health Check, you come to the border control area (equivalent to the immigration control in the West) where you show the officer your passport and the Entry Registration Card. Your passport should be valid with a visa to China . Without a valid visa, you will find it difficult to enter the country. China does not issue visas at the border upon your arrival from abroad.
- Customs
After collecting your luggage, you will pass through the Customs. There are two channels, red and green. If you have nothing to declare, go through the green channel, otherwise take the red channel.
If you take things listed on the Customs Luggage Declaration Form in the red box such as computers, cameras, video cameras, gold and silver, printed or recorded materials, or anything more than you need during your travel in China, or something that you will not take out of China when you leave, you have to fill in the Customs Luggage Declaration Form which you are given, and then take the red channel where the Customs officer will check it to see whether you have to pay duty or you have to deposit the things at the Customs, or whether you can take them into China but have to take them out on your departure.
Please keep the stamped form with you and do not lose it, because you will be asked to give it back to the Customs officer for checking on your departure. If you do not take out all the things that you have brought in but you filled in the form, you will probably be asked to pay duty.
Q3: What is the departure procedure like from China ?
A: Departure is relatively much simpler. As mentioned above, you have to take out the things that you had declared in your Customs Luggage Declaration Form which you filled in on your arrival. If any item is missing, a certificate by the relevant department is required (for instance, a certificate from the police is required if something is stolen); otherwise, you have to pay import duty according to the Custom regulations. And you will fill out the Departure Card and pass the security check.
The following items are prohibited imports:
Arms, imitation arms, ammunition and explosives of all kinds
Counterfeit currency and counterfeit negotiable securities
Printed matter, films, photos, gramophone records, cinematographic films, loaded recording tapes and video-tapes, compact discs (video & audio), storage media for computers and other articles which are detrimental to the political, economic, cultural and moral interests of China
Deadly poisons of all kinds
Opium, morphine, heroin, marihuana and other addiction inducing or hallucinatory drugs
Animals, plants and products made hereof infected with or carrying diseases, insect pests and other harmful organisms
Foodstuffs, medicines and other articles coming from epidemic-stricken areas and harmful to humans and livestock, or those capable of spreading diseases.
The following items are prohibited exports:
All articles enumerated as articles prohibited from import
Manuscripts, printed matter, films, photos, gramophone records, cinematographic films, loaded recording tapes and video-tapes, compact discs (video & audio), storage media for computers and other articles which involve state secrets
Valuable cultural relics and other relics prohibited from export.
Endangered and rare animals, plants (including their specimens) and their seeds or reproducing materials
Q4: Which cities can I choose to enter China?
A: Beijing , Shanghai , Guangzhou are most popular places for entry and exit of China , which have frequent flights connecting with all parts of the world. Hong Kong which enjoys the reputation of Shopping Paradise is also a very ideal place for entry or exit of china. There are train and shuttle bus running between Hong Kong and Guangzhou or Shenzhen every day. So after spending several days in Hong Kong for Shopping and sightseeing, you can take train or shuttle bus to Guangzhou or Shenzhen and begin your rest tour in mainland China . You can also take flights from Hong Kong to Guilin which is available every day or other major cities like Beijing and Shanghai . Of course there are some other cities for entry or exit of china. These cities have flights to and from certain nations. If you have any query, please feel free to let us know. You can also consult with your preferred airline.
Q5: What should I do if my flight is delayed?
A: It depends on how long the flight is delayed, or if you are comfortable and willing to wait for that long. If you are not willing to wait ,you can try to ask the check-in staff to see if there are other flights available, they normally are willing to help you transfer to other flights within the same airlines if the seats are still available, however by doing this, you are probably have to pay extra for transfer if your ticket was a discounted one.
Q6: What should I do if I lose my passport during my stay in china?
A: Always take best care of your passport ! It will take at least 3-5 working days to get new passport and that you will delay or ruin your holiday when you are traveling among different cities in China . Always take a photocopy of your passport when you go out and leave your original passport in the hotel safety box.
If you do lose your passport, call your guide or travel advisor for help and notify the local Public Security Bureau (PSB) immediately. The PSB will then issue you a proof of lost passport, with which, you need to go to the nearest embassy or consulate of your own country to apply for a new passport. To have the replacement, you will need to know all the information previously recorded and show identification and proof of citizenship. With the new passport issued, you can get a new Visa in the PSB, so you can go on your trip or re-enter your country. Please note that in some cases, a replacement may take weeks to process, and it may be valid only for a limited time. So please take especial care of your passport in your journey.
Q7: How can I find my driver/guide, vehicle or pick-up point on arrival?
A: Our driver/guide will hold a board with your name and ChinaTravelDepot log on it, waiting you at the exit of the airport/port. You will not miss him/her. If unfortunately you do not see our driver/guide, you can call the emergency number at 010-58158830, we will help you ASAP.
Q8: What is the difference between a full fare and a discounted fare?
A: Full fares and discounted fares can be applied under different conditions. Policies vary among airlines. Details are shown during the China flight booking process.
Q9: What is the baggage allowance for domestic flight?
A: Note: Information below is just the general stipulation issued by CAAC (General Administration of Civil Aviation of China). Different Airlines may have different standards for free checked luggage. Please read the explanation printed on your air ticket.
Carry-on Luggage
Passengers traveling first class that hold adult or child tickets are permitted to carry on two pieces of hand baggage. For business or economy class passengers, only one piece of carry on baggage is allowed. Your hand baggage should be less than five kilograms (about 11 pounds) in total and any piece must have dimensions no larger than 20*40*55 centimeters (8*16*22 inches). Any items that exceed these criteria are treated as checked luggage.
Checked Luggage allowance
Except for infant ticket holders, passengers who hold an adult or half-price ticket (for a child) is allowed to take a certain amount of checked luggage for free. The limitation is below:
Cabin Class | Maximum Total Weight | Maximum number of items |
First Class (F) | 40 kilograms (88 pounds) | Two pieces |
Business Class (C) | 30 kilograms (66 pounds) | One piece |
Economy Class (Y) | 20 kilograms (44 pounds) | One piece |
Each piece of checked luggage should not exceed 50 kilograms in weight (110 pounds) and 40*60*100 centimeters (16*24*39 inches) in size.
In addition each passenger is allowed to have the following things carried on for free:
a gripesack
an overcoat or raincoat; a travel blanket
an umbrella or a walking stick
pocket-sized camera
a miniature telescope
reading matter for the flight
food for an infant during the flight
a bassinet
folding wheelchair, or a pair of crutches, and artificial limbs
a notebook PC
Other items, such as a backpack, attache case, typewriter, portable radio, powder box, hatbox, good-sized camera and books (not for reading on the plane), can not be taken as carry-on luggage above your free allowance, and will be treated as checked luggage.
Overweight Luggage
If your luggage is overweight, the excess amount will incur an additional charge reckoned by distance and weight: Generally, 1 kilogram (2.2 pounds) costs 1.5% of a full economy-class airfare (one way, adult ticket).
Q10: When should I check-in at the airport?
A:Check-in time for domestic flights:
Please arrive at the airport at least 2 hours prior to the flight departure time in order to check in smoothly. The check-in counter will be closed 45 minutes ahead of the departure time.
Check-in for international flights:
Please arrive at the airport at least 3 hours prior to the flight departure time in order to check in smoothly. The check-in counter will be closed 60 minutes ahead of the departure time. For international flight passenger please fill out the customs declaration card and departure card before your arrival in the airport.
The heavy traffic, complicated security check will take longer time than you expected, do set aside enough time to avoid the hectic at the airport.
Q11: I only have single entry visa to China, I will fly to Mongolia after visit China, and then fly back to China for my connect flight to India, do I need visa for return?
A: We checked with airport service center in Beijing and was informed that you are allowed to stay in China for no more than 24 hours for your connect flight from Mongolia to India via China . However it may be changed without prior notice, in this case we highly recommend you to contact Chinese Embassy in your local country to confirm before you plan to do so. If you are already in China , please call Chinese Custom Information Center by 010-64653610 to double confirm.
Q12: When I booked flight on your website, I also recognized that there is an airport transfer fee, what does this mean?
A: China Travel Depot also offers airport-hotel transfer service in the arrival city, our English-speaking representative will meet you at the local airport with your name and China Travel Depot Logo and accompany you to your hotel.
Terms and Conditions
Reservation and Payment
Q13: When should I have my E-ticket after booking?
Q14: How to book China Flights with China Travel Depot?
Q15: What should I pay attention to when I reserve China Flights?
Q16: Can I pay for my tickets online?
Q17: Why the website did not generate a confirmation after I paid for the ticket, while my bank account has been debited?
Q18: How to confirm, if the credit card holder is not as same as the passenger's name?
Q13: When should I have my E-ticket after booking?
A: Your E-ticket confirmation details will be sent to you by e-mail within 24 hours after we received your full payment of the booking.
Q14: How to book China Flights with China Travel Depot?
A: Step 1: search and select flights that meet your demands. You are always welcome to write your specific queries to our professional travel consultants if the listed China Flights do not suit you well.
Step 2: read carefully the detailed description about the selected flights including flight number, time and date, airport name, restrictions on cancellation or change. Those information will help you to decide what you will book is what you actually need.
Step 3: reserve the selected China Flights by filling out your personal information such as names as shown in the passport, passport numbers, date of birth, phone number, credit card information etc. Please note that you must sign up to become Member of China Travel Depot before making any reservation order. We strongly recommend that you should reserve China Flights at least 3 days prior to your flight departure date to make sure your reservation is handled properly and your China Flights are arranged smoothly.
Step 4: Review your reservation order with information of what you have reserved, total amount for the products and services, payment information, terms and conditions etc.
Step 5: Submit your completed reservation order to China Travel Depot under the situation that you are fully aware of the terms and conditions.
Step 6: Receive real-time confirmation and Pay Now/Pay Later to settle the full payment.
Step 7: Tickets issued upon receipt of your full payment and e-mail you the receipt of the e-ticket.
Q15: What should I pay attention to when I reserve China Flights?
A: Before your place a booking all prices we advertise are accurate including airport and oil tax at the date of published, but we reserve the right to change any of those prices from time to time in accordance with the change of prices from the airlines. The Prices can go up or down. You will be able to find and see the updated price of your chosen flight before submitting your booking.
After you receive the confirmation letter, any increase of the airfare will be absorbed by ChinaTravelDepot of supplying your flight tickets resulting from oil, airport tax, and currency fluctuations. If any change in our costs would cause a reduction in your airfare, we will not make any refunds.
We will remind you by e-mail about full payment in order to secure your reservation. We strongly recommend you complete the full payment as early as possible so that we can arrange and ticket your flights smoothly and properly.
No Deposit- We do not charge any deposit for reservation, we stock everything for your interests.
Full Payment: Your punctual full payment is strictly required to secure your reservation and ticketing.
The ticket will be issued only after we have received the full payment. Full payment should be completed within 12 hours after the instant confirmation for your submitted reservation. Otherwise your reservation will be cancelled automatically
Q16: Can I pay my tickets online?
Yes. ChinaTravelDepot.com provides two methods of on-line payment, Pay with PayPal & Pay directly by Credit Card. Both methods are safe and secure. The security of your private information is guaranteed to remain secure on our website.
- Pay via PayPal
If you had a PayPal account or want to pay by Credit Card via PayPal, please kindly settle the payment to our Paypal account directly: payment@chinatraveldepot.com
- Pay by Credit Card (Pay with Visa or Master card)
Note: To ensure the online credit card payment to go smoothly, and to enable ChinaTravelDepot.com to provide you with related travel services promptly, please pay attention to the following important requirements.
a) Credit card holder must be one of the travelers.
b) If Credit card holder isn't one of the travelers, you are also required to fill out "CreditCard Authorization Form" and send photo copy to us by email to complete the payment. Your booking will NOT be finally confirmed until we receive the "Credit Card Authorization Form" and the photo copy.
c) "Credit Card Authorization Form" and photo copy can be sent to us by email at payment@chinatraveldepot.com. You can always easily find the Credit Card Authorization Form on certain web page on our website and in our notification email. Or you can click the link below to download Credit Card Authorization Form.
d) If you pay by Chinese RMB credit card, you needn't fill out "Credit Card Authorization Form".
The ticket will be issued only after we have received the full payment. Full payment should be completed within 12 hours after the instant confirmation for your submitted reservation. Otherwise your reservation will be cancelled automatically.
The ticket will be issued only after we have received the full payment. Full payment should be completed within 12 hours after the instant confirmation for your submitted reservation. Otherwise your reservation will be cancelled automatically
Q17: Why the website did not generate a confirmation after I paid for the ticket, while my bank account has been debited? (Payment Errors)
A: This may be caused by the internet. On rare occasions, the info rmation for successful payment is not sent from the bank to our website, so the website cannot confirm that your payment has been made even though your bank account has been debited. In this case, we call it a "payment error" and we recommend you contact China Travel Depot by calling the Hotline at +8610-58158830. After verifying that your payment has been made, China Travel Depot will change the status of your booking from "Confirmed" to "Paid".
Q18: How to confirm, if the credit card holder is not as same as the passenger's name?
A: If the credit card holder is not as same as the passenger's name, you are required to fill out " CreditCard Authorization Form " and send photo copy to us by fax or email to complete the payment. Your booking will NOT be finally confirmed until we receive the "Credit Card Authorization Form" and the photo copy.
"Credit Card Authorization Form" and photo copy can be sent to us by fax at: 86-10-58158822 or email us at payment@chinatraveldepot.com . You can always easily find the Credit Card Authorization Form on certain web page on our website and in our notification email. Or you can click the link below to download Credit Card Authorization Form .
Cancellation and Refund
Q19: What happens if I need to change my flight arrangements?
Q20: How to get a ticket refund?
Q21: How can I pay for the changes?
Q22: What can I do if my flight was changed by airline?
Q23: What can I do if my flight was cancelled by airline?
Q24: What is the flight cancellation charge?
Q19: What happens if I need to change my flight arrangements?
A: To change or cancel your flight, please call us at 888-598-2008 (Toll Free in USA & Canada ) or 86-10-58158830 (in mainland China ) and send e-mail to chinaflights@chinatraveldepot.com . Fees may be incurred according to applicable airline regulations and/or ticket policies. The policies for reroutes and refunds differ among airlines and classes.
Q20: How to get a ticket refund?
A: If you would like to request a refund, it will be handled according to the terms and conditions of the ticket that was purchased. Refunds can only be handled within the validity period of the ticket at the original purchase place of the ticket.
Q21: How can I pay for the changes?
A: We will reschedule your ticket according to your request and send you an e-mail with new E-ticket details and relevant fees occurred. The changing fee can be paid to the airline counter at the airport directly.
Q22: What can I do if my flight was changed by airline?
A: When your flight was changed by the airline, we will info rm you by e-mail with the new schedule (normally the change is between 5 minutes to 2 hours). However if the change effects your travel plan, you can get full refund and purchase a new ticket. If you want to purchase a new ticket, please kindly call us at 888-598-2008 ( Toll Free in USA & Canada ) or 86-1 0-58158830 (in mainland China ) or simple send e-mail to chinaflights@chinatraveldepot.com , we are always pleased to be at your service.
Q23: What can I do if my flight was cancelled by airline?
A: Normally when your flight was cancelled by airline, it will be automatically protected to another similar flight by the airline itself. We will info rm you by e-mail with the new schedule. However if the change effects your travel plan, you can get full refund and purchase a new ticket. If you want to purchase a new ticket, please kindly call us at 888-598-2008 ( Toll Free in USA & Canada ) or 86-1 0-58158830 (in mainland China ) or simple send e-mail to chinaflights@chinatraveldepot.com , We are always pleased to be at your service.
Q24: What is the flight cancellation charge?
A: The airfares published on our website are quite restrictive and carry cancellation charges imposed by the airlines ranging from 10% to 100%. Therefore, there will be 10-100% cancellation fee after the ticket is issued. Any penalties after flight tickets are issued will be your responsibility.
As the cancellation policies differ among airlines and classes, even for the same class, different airline has different cancellation policy. Below are some guidelines for you as reference only, final cancellation charge is subject to confirm by the airline.
For full fare ticket, there will be about 5% cancellation charge
For 10-30% discount ticket, there will be 10-20% cancellation charge
For 40-50% discount ticket, there will be 50% cancellation charge, some airline will charge 100%
For discount over 50%, there will be no refund for cancellation.