General Information

Q1: Booking procedure with ChinaTravelDepot online
Q2: Site usage and ticket purchase
Q3: Refunds
Q4: Credit card declines
Q5: Changes to flights already purchased
Q6: Canceliations
Q7: Discount of airfares
Q8: Fare changes
Q9: Visas and passports
Q10: Ticket delivery
Q11: Credit card payments terms
Q12: Credit card authorization forms
Q13: Ticket processing errors/issues disclaimer
Q14: Itinerary re-confirmation
Q15: Authority to send communication

Q1: Booking procedure with ChinaTravelDepot online
A: Step 1: search and select flights that meet your demands. You are always welcome to write your specific queries to our professional travel consultants if the listed International Flights do not suit you well.
Step 2: read carefully the detailed description about the selected flights including flight number, time and date, airport name, restrictions on cancellation or change. Those information will help you to decide what you will book is what you actually need.
Step 3: reserve the selected International Flights by filling out your personal information such as names as shown in the passport, passport numbers, date of birth, phone number, credit card information etc. Please note that you must sign up to become Member of China Travel Depot before making any reservation order. We strongly recommend that you should reserve International Flights at least 7 days prior to your flight departure date to make sure your reservation is handled properly and your International Flights are arranged smoothly.
Step 4: Review your reservation order with information of what you have reserved, total amount for the products and services, payment information, terms and conditions etc.
Step 5: Submit your completed reservation order to China Travel Depot under the situation that you are fully aware of the terms and conditions.
Step 6: Receive real-time confirmation and Pay Now/Pay Later to settle the full payment. Step 7: Tickets issued upon receipt of your full payment and e-mail you the receipt of the e-ticket.

Q2: Site usage and ticket purchase
A: You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use the Site in accordance with all terms and conditions herein. You agree to be financially responsible for all of your use of the Site (as well as for use of your account by others). You are responsible for any bookings made by persons under your direction or control. You also warrant that all information supplied by you or on your behalf, or by members of your household in using the Site is true and accurate. Further you also confirm that the traveler is not an unaccompanied minor. Without limitation, any exploratory, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities of the Site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of the Site may result in you being denied access to such facilities.

All offers, prices, and conditions of sale may be subject to:
 • change without notice
 • advance purchase, eligibility, seating, or other limitations
 • travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or waitlisting restrictions
 • reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply); and/or
 • other conditions/restrictions
 • Availability. Lower prices may be available.
 • If your itinerary involves an ultimate destination or stop in a country other than the country of departure, the provisions of a treaty known as the "Warsaw Convention" may be applicable to your entire trip, including any portion entirely within the country of origin or destination. The Warsaw Convention governs and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage.

A reservation is not complete until confirmed/ticketed. To protect our customers, Hop2 Travel. verifies with the credit/debit card company that the billing address and credit card verification number you provided to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. At times when the fare selected is not available an approval code may have been taken on your credit card, if the transaction is not completed the approval code may block your available credit for a time period until the bank removes the block.

Q3: Refunds
A: All of our tickets and fees are NON-REFUNDABLE, at times if you have applied for refund with us, we do not guarantee the time period it may take for the refunds to be processed. All refund requests are on REQUEST basis only, please contact after 72 hours to re-confirm if the refund or void request has been processed. Please allow another 60 days to reflect on your credit card after the re-confirmation that the refund request has been approved.

Q4: Credit card declines
A: At the time of processing your transaction if your credit card declines, our partner will make all efforts to notify you by way of an email message within 3 business days. The transaction will not be processed if your credit card has declined. The FARE and any other booking details are NOT GUARANTEED.

Q5: Changes to flights already purchased
A: Any and all changes made to the itinerary are restricted as well as subject to airline fare rules, whichever is more restrictive; all our international flight tickets do not allow any date or name changes after the booking is completed. We do not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the original itinerary has been changed pursuant to customer's request.

For any itinerary where changes may be permitted an exchange fee is charged by us as mentioned below, plus Airline penalties and any fare difference. Please contact our partner's call center to determine the total cost of exchanging your ticket. The Ticket Exchange fees (not including airline fees and not including fare difference)- Domestic Travel - Departure beyond 10 days - 100 USD, Domestic Travel - Departure within 10 Days - 150 USD, International Travel - Departure beyond 10 days - 200 USD, International Travel - Departure within 10 days - 300 USD.

Q6: Canceliations
A: All airline tickets are fully non-refundable after 24 hours. In certain cases, we will allow for a refund within the first 24 hours of booking for a fee of USD 50. In certain cases where the Airline may allow cancellations, a credit may be available for future ticket purchase with applicable penalty and a fare difference if any, with travel valid on the same airline. Usually the credit is valid with time constraints and a specific expiration date and should be discussed with the customer service agent. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling customer service agent. We do not guarantee any cancellations. A cancellation fee of USD 50 must be paid to us at the time of canceling the booking. We retain this fee. The credit will be held for a very limited time period, please ask the agent for the specific date by when you must use this credit or you will lose the credit amount. When you are ready to make the new booking, you will have to pay fare difference (if any), applicable airline penalties for that fare and Hop2 exchange fees. All such changes are governed by the airlines rules and regulations, Hop2 does not provide any representations or guarantees on changes or fees.

No additional representation is made for our exchange fees except that an agent will assist you in locating your desired new flights and attempt to re-book the new flights based on availability and other factors.

Q7: Discount of airfares
A: In accordance with the US Airline Deregulation Act, Open Sky Agreements, and subsequent codifications, discounting on air tickets is now legal. Due to our large volume, and numerous purchasing sources, we are allowed to bring you many published air fare prices for less than the carriers' published price. The value of discount may vary based on fare type, availability, seasonality, referral source and destinations.

Q8: Fare changes
A: At times, even after the confirmation of a reservation, the fare may change. We will notify you of any fare changes and we do not assume any responsibility - financial or otherwise for any such fare changes. We will notify you of the new fare and at that point you may either cancel or still purchase the product at the new cost.

Q9: Visas and passports
A: A passport and visa may be required for your trip. If you are traveling anywhere overseas, you now need a passport to board an international flight and enter another country. Because documentation requirements vary by country, we strongly recommend that you contact the applicable Consulate(s) for the latest updates. In many cases, your passport must be valid for at least six months after the date you enter a foreign country.

In addition to a passport, some countries require a visa. A visa is an entry by the authorities of a country in a passport or other travel document to show that the bearer may travel to that country. In some cases a visa may be issued as a separate document. Note: Passengers NOT in possession of valid international travel documents for the destination country and/or transit points will be denied travel.

Q10: Ticket delivery
A: Most tickets are electronic (e-tickets), however with certain itineraries where an e-ticket is not available a paper ticket is made available. Please check the shipping charges before confirming the booking. If an e-ticket could not be issued for a particular reservation or if a delivery was being made of another product or service, TurboTT, Inc. will send the paper ticket, product or service through a secure mode of delivery (a reputed courier company) and the applicable shipping charges debited to the credit card holder's account as per rates published on the Site. These shipping charges are displayed before you make the booking and you may select not to purchase the tickets to avoid shipping charges. Our partner does not assume any responsibility for the fault of the delivery company. We will attempt to redeliver but do not provide any guarantees for redelivery on time. If you provide an incorrect address, then you may have to pay excess fees to the delivery company for alteration of the address. You will be billed to the credit card used for payment. If an e-ticket is generated the ticket information will be available on the Site.

Q11: Credit card payments terms
A: • If you are making an online purchase for another individual or entity please contact us at flights@chinatraveldepot.com with your requirements.
• If there is any issue with the credit card, we will notify you within 24 hours, submitting the credit card does not automatically guarantee ticketing.
• ChinaTravelDepot/Hop2 bears no responsibility in the event your credit card is not charged by ChinaTravelDepot/ Hop2. There can be a number of reasons for which credit card may not have been charged by ChinaTravelDepot/ Hop2, such as: Airline did not confirm the booking, fare increased since payment information was submitted, insufficient funds available in the credit card, etc.
• ChinaTravelDepot/ Hop2 uses stringent safety measures for credit card payment processing. Fraudulent transactions if any, are reported to airport security, airlines and other federal and state organizations.
• You agree to be liable for any and all credit card payments disputes or other problems such as fraud made to us or the supplier on behalf of you or any individual you are representing. You agree to reimburse ChinaTravelDepot/ Hop2 in cases of fraud or charge backs.
• All credit card transactions over the phone to Hop2 Customer Service Department are recorded and are available as evidence in case of any dispute or for legal form of evidence.
• Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these terms and conditions and provides an electronic signature.

Q12: Credit card authorization forms
A: At times for HIGH RISK transactions such as one way International tickets, foreign origination tickets, ChinaTravelDepot/ Hop2 may need a Credit Card Authorization form to be filled out by the card holder; we do NOT guarantee that the fares may be valid until we receive the credit card authorization form filled out. All issued tickets are NON REFUNDABLE.

Q13: Ticket processing errors/issues disclaimer
A: ChinaTravelDepot/ Hop2 is not responsible for any tickets that could not be processed due to inaccurate and/or incomplete verification of credit card information, or due to other technical mal-function with our systems. If we are unable to contact you, we reserve the right to cancel your booking. We will send an e-mail advising you of the cancellation and this will serve as the final notification. Please note, ChinaTravelDepot/ Hop2 will not be responsible for any fare increase if you decide to rebook the itinerary.

Q14: Itinerary re-confirmation
A: It is the responsibility of the traveler who has booked with us online or has made the booking directly with a customer service agent to review and reconfirm names, dates, flight numbers, airlines, routing including any airport changes, are in accordance and acceptance of the traveler. If you discover any discrepancy in your itinerary, you are requested to immediately contact Hop2 customer service agent not more than 4 hours from the time the booking was completed.

If we do not hear from you within 4 hours of completing the booking, we shall consider the booking you have made to be acceptable to you and we do not assume any liability thereafter for any discrepancy in your booking.

You are requested to review and save the itinerary.

Q15: Authority to send communication
A: By approving this transaction you are authorizing ChinaTravelDepot/ Hop2 to send you communication in the form of email, postal mail, instant messaging, phone call and any other form of electronic or paper communication. These communications will be primarily for customer service and may include special offers from time to time.

For any inquire and booking service, please contact us at flights@chinatraveldepot.com or call us at +86-10-89192109