Wednesday, September 27, 2017 5:16 PM Mr. Robyn
said:
"Delayed and had no idea what was going on"
Content:
Flight was delayed due to ATC - no info about that. No idea how long it was delayed and no one knew. 1.5 hours later we get on flight. Everyone on the flight, get told to leave plane - we were told we were going to another plane from a bus. We got taken back to terminal. People were screaming and shouting and we were not told anything. We had no idea and to be honest it was a bit scary. A women threw something at an air hostess. No one said anything , so 5 hours later we get on another plane and the 'food' provided a sausage roll and a water was not good enough! We were starving and annoyed.
There were other western people on the flight and we all talked as no one else would speak with us to tell us what was going on. They all thought it was unprofessional and frankly scary situation. There was no organisation by your team. No one talked to the angry people to calm them down and no one explained anything to us either. No wonder the Chinese people were so angry at you!!