Guest Reviews

 Overall Satisfaction:

All Votes: 68


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Topic : China Flights

(FM9382)-Guilin to Shanghai by

Travel Date: 8/22/2017

Overall Satisfaction

Tuesday, September 5, 2017 9:05 PM    Mr. Hans Frederik said:

"Clean, Tidy and On Time"

Content:

We have heard a lot about delays in China, but our flight was perfectly on time. Everything was as it should be. Thank you.

Punctual RateCrew Service
Unexpected Problem-HandlingEnglish Speaking
Food Quality
Topic : China Flights

(FM9311)-Shanghai to Guilin by

Travel Date: 8/17/2017

Overall Satisfaction

Sunday, August 20, 2017 1:31 PM    Mr. Benedikt said:

"Delay with no help or service"

Content:

Our flight had 7 hours delay, 5 of them we had to wait at the airport the other two inside the airplane because they told us we should broad even tho it was nearly clear that we can not fly at this time because of the weather. Instead of just cancelling the flight and moving it to the next day, there was an announcement every 1h that there is a delay. No explanation why in English. They didn't even give us water until we were allowed to board. So only after 5h of waiting!

Punctual RateCrew Service
Unexpected Problem-HandlingEnglish Speaking
Food Quality
Topic : China Flights

(CA1969)-Shanghai to Guilin by

Travel Date: 7/25/2017

Overall Satisfaction

Thursday, July 27, 2017 12:22 AM    Mr. du said:

"good!"

Content:

everything was ok. crew's english ok, food ok.
I even got a vegetarian dish (without ordering it in advance)

Punctual RateCrew Service
Unexpected Problem-HandlingEnglish Speaking
Food Quality
Topic : China Flights

(FM9382)-Guilin to Shanghai by

Travel Date: 6/21/2017

Overall Satisfaction

Friday, July 14, 2017 12:22 AM    Mr. Martin said:

"Check in and flight was excellent."

Content:

A smooth on time flight. Just what we wanted.
Food quality was good.
Also all health and safety routines were followed impeccably.

Punctual RateCrew Service
Unexpected Problem-HandlingEnglish Speaking
Food Quality
Topic : China Flights

(FM9377)-Shanghai to Guilin by

Travel Date: 6/18/2017

Overall Satisfaction

Friday, July 14, 2017 12:22 AM    Mr. Martin said:

"Check in and flight extremely quick and smooth. Thanks"

Content:

A good flight, left on time and arrived on time. Good health and safety information.
Excellent service with good quality food.
Would recommend.

Punctual RateCrew Service
Unexpected Problem-HandlingEnglish Speaking
Food Quality
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