Guest Reviews

 Overall Satisfaction:

All Votes: 55


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Topic : China Flights

(MU292)-Shanghai to Xi'an by

Travel Date: 3/23/2018

Overall Satisfaction

Tuesday, April 3, 2018 3:00 PM    Mr. Peter said:

"An experience to satisfy humble travellers"

Content:

On entering airport we were not sure where to go, so signage could improve. After approaching someone who looked like they worked at the airport we were directed to the China Eastern counter. The staff at this spot seemed a bit aloof, but we eventually got sent to the appropriate counter. Baggage put into the luggage collection section and from there on it was smooth sailing. The service on the plane was at a high standard. Good food, although by the time we got to choose the beef option had gone. We were happy with the chicken in any case.

Punctual RateCrew Service
Unexpected Problem-HandlingEnglish Speaking
Food Quality
Topic : China Flights

(HU7646)-Shanghai to Xi'an by

Travel Date: 10/23/2017

Overall Satisfaction

Tuesday, October 24, 2017 4:55 PM    Mr. Jamesedward said:

"Comfortable and cheap flight"

Content:

It was very easy to book, locate our check-in desk and the light staff were polite! We will definitely fly with Hainan Airlines again.

Punctual RateCrew Service
Unexpected Problem-HandlingEnglish Speaking
Food Quality
Topic : China Flights

(HU7846)-Shanghai to Xi'an by

Travel Date: 9/22/2017

Overall Satisfaction

Tuesday, September 26, 2017 4:20 PM    Mr. MOHDHAFIZNGOO said:

"Smooth Sailing"

Content:

We were able to check-in at the last one hour without hassle

Punctual RateCrew Service
Unexpected Problem-HandlingEnglish Speaking
Food Quality
Topic : China Flights

(MU2335)-Shanghai to Xi'an by

Travel Date: 9/23/2017

Overall Satisfaction

Sunday, September 24, 2017 11:12 PM    Ms. Emma said:

"Excellent!"

Content:

China Eastern was a great airline, very comfortable and modern! I will happily fly with them again.

Punctual RateCrew Service
Unexpected Problem-HandlingEnglish Speaking
Food Quality
Topic : China Flights

(FM9208)-Xi'an to Shanghai by

Travel Date: 8/9/2017

Overall Satisfaction

Sunday, August 13, 2017 10:11 AM    Mr. Michael said:

"4 Stunden zusätzliche Wartezeit mit Kindern --> unzumutbar"

Content:

Wenn man weiß, dass der Flug später geht, dann sollte man auch rechtzeitig eine Nachricht bekommen, um die Zeit außerhalb des Flughafens sinnvoll nutzen zu können. Das Einchecken sollte bis 45 min. vor ECHTEM Abflug möglich sein.
4 Stunden im abgesperrten Bereich bei überteuerten Preisen! Und das mit Kindern!

Punctual RateCrew Service
Unexpected Problem-HandlingEnglish Speaking
Food Quality
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