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HomeChina Flights Shanghai Airlines

Shanghai Airlines Review (136)

Shanghai AirlinesShanghai Airlines (hereinafter referred to as "SAL") was incorporated in 1985 and is China's first commercial airline of multidimensional investment. Since its foundation, SAL always adheres to the business principle of "Safety First, Passenger Priority, Quality Service and Pursuit of Excellence", pressing forward with a strategic goal to build SAL into an airline best in China, preferred by customers, with international operation. China Flights & International Flights

Ratified by China Securities Regulatory Commission (CSRC), SAL issued A-share initial public offerings (IPO) in June, 2002 and on Oct 11 in the same year was listed in the Shanghai Stock Exchange. From then on, SAL took the road to equal stress on the development of assets and capital operation.

The fleet size of SAL reach 59 aircraft, among which features Boeing 737, 757, 767, CRJ, HAWKER, MD-11, etc.. Meanwhile, SAL became one of the initial customers of Boeing 787 dreamliner, most advanced aircraft. The first delivery of Boeing 787 to SAL is due in June, 2008.

Witnessing a steadfast development in the passenger service, SAL has now a well-facilitated domestic network and also a stretch to some international and regional destinations from Shanghai such as Japan, S. Korea, Thailand, Vietnam, Cambodia, Hongkong and Macau etc.. Nowadays, SAL reaches over 140 domestic and international destinations, giving access to more than 60 large and medium-sized cities at home and abroad. In addition to the network expansion, SAL also successfully held China United Airlines.

Invested and incorporated Shanghai Cargo International Co., Ltd, SAL has been endowed with growing cargo strength. The cargo sub-company moved into operation on July 1, 2007. With 5 all-cargo freighters, it flies international and regional cargo routes such as from Shanghai to USA, Germany, Thailand, Japan, India, Vietnam and Hongkong etc.

In December, 2005, SAL was elected observer in the Star Alliance after a unanimous votes. On May 10, 2006, the "Star Alliance Welcomes Shanghai Airlines" MOU Signing Ceremony set foot on Shanghai, accordingly, Shanghai Airlines will be granted the full membership by the end 2007, announced Jaan Albrecht, CEO of Star Alliance.

SAL has achieved an outstanding safe operation performance. In 2004, it is prized with IOSA certificate issued by IATA, thus became the first airline winning such standardized award in China airline industry and even in the Northeast Asia.

Through good safety history, high service standard, advanced corporate culture and efficient management, SAL has scored satisfied both economic and social benefits. The net assets of the company are 20 times than that in the early founding stage. Prizes and honors are best award to SAL. Till now, IT has won Jinyan Cup, the top prize in China for airline safety, the first place in China's Customer Satisfaction Survey on Airlines Service and ranked first in punctuality in China’s airline industry.

SAL has been entitled with Shanghai Model Unit for six consecutive years.

Based itself upon Shanghai air hub, SAL will continuously expand its space for international operation and works hard for the goal of being the airline "Best in China, Preferred by customers, With international operation, and being an international conglomerate based on Shanghai air hub."

 

Guest Reviews

 Overall Satisfaction:

All Votes: 136


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Topic : China Flights

(FM9343)-Shanghai to Zhangjiajie by

Travel Date: 7/30/2018

Overall Satisfaction

Monday, August 6, 2018 9:55 PM said:

"Ms. Sarah"

Content:

We were so very pleasantly surprised when we were told at Check in that we had been upgraded to first class. The flight was very comfortable, the service was very good and staff were friendly.

Punctual RateCrew Service
Unexpected Problem-HandlingEnglish Speaking
Food Quality
Topic : China Flights

(FM9070)-Tianjin to Shanghai by

Travel Date: 6/19/2018

Overall Satisfaction

Wednesday, June 20, 2018 6:28 PM said:

"Mr. Oliver"

Content:

The flight was on time. No big issues. Thanks a lot!

Punctual RateCrew Service
Unexpected Problem-HandlingEnglish Speaking
Food Quality
Topic : China Flights

(FM9115)-Shanghai to Tianjin by

Travel Date: 6/18/2018

Overall Satisfaction

Wednesday, June 20, 2018 6:28 PM said:

"Mr. Oliver"

Content:

The flight was on time. No big issues. Thanks a lot!

Punctual RateCrew Service
Unexpected Problem-HandlingEnglish Speaking
Food Quality
Topic : China Flights

(FM9344)-Zhangjiajie to Shanghai by

Travel Date: 5/16/2018

Overall Satisfaction

Tuesday, May 22, 2018 2:43 AM said:

"Mr. Peter Mueller"

Content:

Unfortunately, I had no good experience with this flight.
I guess it was not the flight in general but on this specific day because of delay and later cancellation and the service on the airport was really poor.
I especially had booked this flight at this time to arrive in Shanghai in the early evening as I also had booked a hotel room in Shanghai and met someone there.
At the time of booking the flight, there was only a seat in the business class available. But to arrive in Shanghai early in the evening I took the higher cost of business class to get this flight.
On the day of the flight I checked in regularly at the airport. After some time I saw on the information screen that the flight would have a delay. The personnel at the airport could not help me with a new time for the flight and I first had to find someone who could speak English to give me this information. After some time the screen showed that the flight would leave at 10.45pm what was already more than 3 hours later than scheduled. While waiting I asked the personnel at the airport information desk several times when the flight would leave but nobody was able to give me this information. After some time I asked the people at the check-in desk and by accident I came to know that the flight had been completely cancelled what had not been announced on the screens.
Asking for a solution at the check-in desk, I was just asked what was MY problem and whether I would like to leave to Shanghai on that day. The people at the check-in desk were a bit insolent to be honest. After all I had been rebooked on another flight, leaving at 11.45pm. This flight was not leaving as scheduled as well (left at around 1pm).
After all I arrived in Shanghai in the hotel at around 4am. I lost most of my night I had paid in the Shanghai hotel due to the delays and cancellation by the airline and also lost a part of my vacation day as I could not do a big tour without sleeping first. Also for waiting for more than 4 hours at the airport there was not any compensation.
Given the fact that I especially had booked the business class seat for much more money to get to Shanghai earlier and then arriving hours later I can not give a good rating on this flight and on my booking.

Punctual RateCrew Service
Unexpected Problem-HandlingEnglish Speaking
Food Quality
Topic : China Flights

(FM9568)-Zhengzhou to Shanghai by

Travel Date: 4/28/2018

Overall Satisfaction

Friday, May 11, 2018 4:25 PM said:

"Ms. Monica Ann"

Content:

I'm so happy with the helpful and nice crew of Shanghai Airlines. The stewardesses are very hospitable and my flight experience was stress-free.

Punctual RateCrew Service
Unexpected Problem-HandlingEnglish Speaking
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