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HomeChina Flights Shanghai Airlines

Shanghai Airlines Review (120)

Shanghai AirlinesShanghai Airlines (hereinafter referred to as "SAL") was incorporated in 1985 and is China's first commercial airline of multidimensional investment. Since its foundation, SAL always adheres to the business principle of "Safety First, Passenger Priority, Quality Service and Pursuit of Excellence", pressing forward with a strategic goal to build SAL into an airline best in China, preferred by customers, with international operation. China Flights & International Flights

Ratified by China Securities Regulatory Commission (CSRC), SAL issued A-share initial public offerings (IPO) in June, 2002 and on Oct 11 in the same year was listed in the Shanghai Stock Exchange. From then on, SAL took the road to equal stress on the development of assets and capital operation.

The fleet size of SAL reach 59 aircraft, among which features Boeing 737, 757, 767, CRJ, HAWKER, MD-11, etc.. Meanwhile, SAL became one of the initial customers of Boeing 787 dreamliner, most advanced aircraft. The first delivery of Boeing 787 to SAL is due in June, 2008.

Witnessing a steadfast development in the passenger service, SAL has now a well-facilitated domestic network and also a stretch to some international and regional destinations from Shanghai such as Japan, S. Korea, Thailand, Vietnam, Cambodia, Hongkong and Macau etc.. Nowadays, SAL reaches over 140 domestic and international destinations, giving access to more than 60 large and medium-sized cities at home and abroad. In addition to the network expansion, SAL also successfully held China United Airlines.

Invested and incorporated Shanghai Cargo International Co., Ltd, SAL has been endowed with growing cargo strength. The cargo sub-company moved into operation on July 1, 2007. With 5 all-cargo freighters, it flies international and regional cargo routes such as from Shanghai to USA, Germany, Thailand, Japan, India, Vietnam and Hongkong etc.

In December, 2005, SAL was elected observer in the Star Alliance after a unanimous votes. On May 10, 2006, the "Star Alliance Welcomes Shanghai Airlines" MOU Signing Ceremony set foot on Shanghai, accordingly, Shanghai Airlines will be granted the full membership by the end 2007, announced Jaan Albrecht, CEO of Star Alliance.

SAL has achieved an outstanding safe operation performance. In 2004, it is prized with IOSA certificate issued by IATA, thus became the first airline winning such standardized award in China airline industry and even in the Northeast Asia.

Through good safety history, high service standard, advanced corporate culture and efficient management, SAL has scored satisfied both economic and social benefits. The net assets of the company are 20 times than that in the early founding stage. Prizes and honors are best award to SAL. Till now, IT has won Jinyan Cup, the top prize in China for airline safety, the first place in China's Customer Satisfaction Survey on Airlines Service and ranked first in punctuality in China’s airline industry.

SAL has been entitled with Shanghai Model Unit for six consecutive years.

Based itself upon Shanghai air hub, SAL will continuously expand its space for international operation and works hard for the goal of being the airline "Best in China, Preferred by customers, With international operation, and being an international conglomerate based on Shanghai air hub."

 

Guest Reviews

 Overall Satisfaction:

All Votes: 120


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Topic : China Flights

(FM9377)-Shanghai to Guilin by

Travel Date: 10/30/2017

Overall Satisfaction

Tuesday, October 31, 2017 5:00 PM said:

"Mr. VolkerFranz"

Content:

Easy booking, flight on time and friendly service during flight

Punctual RateCrew Service
Unexpected Problem-HandlingEnglish Speaking
Food Quality
Topic : China Flights

(FM9382)-Guilin to Shanghai by

Travel Date: 10/6/2017

Overall Satisfaction

Saturday, October 7, 2017 6:37 PM said:

"Ms. Elizabeth"

Content:

The food is disgusting and the planes smell really poorly. The staff on the plane is pretty nice but, get frustrated easily and yell at you if you don't understand them the first time. It was cheap so that's nice!

Punctual RateCrew Service
Unexpected Problem-HandlingEnglish Speaking
Food Quality
Topic : China Flights

(FM9379)-Shanghai to Guilin by

Travel Date: 9/29/2017

Overall Satisfaction

Saturday, October 7, 2017 6:37 PM said:

"Ms. Elizabeth"

Content:

There was an issue with the online check in service for Shanghai airlines. The website wasn't sending me a code to verify the cancellation of the check in. Shanghai airlines couldn't figure out how to cancel my check-in so that china travel depot could change my flight time to a later evening flight. I had to wake up at 5am to call Shanghai airlines to cancel the check in because they couldn't do it via the website. I tried for hours to get them to cancel it and they said nobody was answering at the PVG check in counter. They kept hanging up on me. She didn't know how to cancel is because the verification code is automated by the website. She was very nice but, unfortunately couldn't cancel my check in. She recommended I try when PVG check in desk would definitely be open around 5am. I woke up at 5am to call Shanghai airlines to get them to cancel it and try the PVG check in counter again. A new customer service rep tried an app and was able to cancel the check-in. Then I called my china travel depot representative at 5am to change my flight. I had to pay about $135 USD in extra fees because Shanghai airlines couldn't figure out how to cancel the check in. It was disappointing but, everyone was really nice. I don't think I'll use this service or the airline again because it was so stressful and a nightmare.

Punctual RateCrew Service
Unexpected Problem-HandlingEnglish Speaking
Food Quality
Topic : China Flights

(FM9107)-Shanghai to Beijing by

Travel Date: 9/20/2017

Overall Satisfaction

Monday, October 2, 2017 8:06 AM said:

"Ms. Giovana Vanessa"

Content:

The worst treatment in the counter, from personal to passengers!!

Punctual RateCrew Service
Unexpected Problem-HandlingEnglish Speaking
Food Quality
Topic : China Flights

(FM9417)-Shanghai to Lianyungang by

Travel Date: 9/29/2017

Overall Satisfaction

Saturday, September 30, 2017 2:37 PM said:

"Mr. Feiyu"

Content:

Booking experience is fair, though not as straightforward as other OTAs. Price is reasonable. Will come back again.
Thank you!

Punctual RateCrew Service
Unexpected Problem-HandlingEnglish Speaking
Food Quality
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