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  • Zhangjiajie-Shanghai

    FM9344

    No good experience"
    Unfortunately, I had no good experience with this flight. I guess it was not the flight in general but on this specific day because of delay and later cancellation and the service on the airport was really poor. I especially had booked this flight at this time to arrive in Shanghai in the early evening as I also had booked a hotel room in Shanghai and met someone there. At the time of booking the flight, there was only a seat in the business class available. But to arrive in Shanghai early in the evening I took the higher cost of business class to get this flight. On the day of the flight I checked in regularly at the airport. After some time I saw on the information screen that the flight would have a delay. The personnel at the airport could not help me with a new time for the flight and I first had to find someone who could speak English to give me this information. After some time the screen showed that the flight would leave at 10.45pm what was already more than 3 hours later than scheduled. While waiting I asked the personnel at the airport information desk several times when the flight would leave but nobody was able to give me this information. After some time I asked the people at the check-in desk and by accident I came to know that the flight had been completely cancelled what had not been announced on the screens. Asking for a solution at the check-in desk, I was just asked what was MY problem and whether I would like to leave to Shanghai on that day. The people at the check-in desk were a bit insolent to be honest. After all I had been rebooked on another flight, leaving at 11.45pm. This flight was not leaving as scheduled as well (left at around 1pm). After all I arrived in Shanghai in the hotel at around 4am. I lost most of my night I had paid in the Shanghai hotel due to the delays and cancellation by the airline and also lost a part of my vacation day as I could not do a big tour without sleeping first. Also for waiting for more than 4 hours at the airport there was not any compensation. Given the fact that I especially had booked the business class seat for much more money to get to Shanghai earlier and then arriving hours later I can not give a good rating on this flight and on my booking.

    Mr. Peter Mueller(Germany)

    May 22,2018

  • Beijing-Zhuhai

    CA1479

    Payment process was painful and over complicated."
    This flight was cancelled due to weather condutons, we were rebooked to another flight.

    Mr. ZIHAO(China)

    May 17,2018

  • Chengdu-Shanghai

    CA4503

    you are amazing , i really enjoyed my flight with you !"
    you are amazing , i really enjoyed my flight with you !

    Mr. GEORGE(Israel)

    May 16,2018

  • Zhengzhou-Shanghai

    FM9568

    Awesome Service"
    I'm so happy with the helpful and nice crew of Shanghai Airlines. The stewardesses are very hospitable and my flight experience was stress-free.

    Ms. Monica Ann(Philippines)

    May 11,2018

  • Xi'an-Lijiang

    GS7637

    good plane"
    good plane and good service i like the food ant the personal thanks a lot

    Mr. valgalier(France)

    May 18,2018

  • Dalian-Tianjin

    HU7497

    First time with Hainan Airlines"
    Until now I’ve always been treated good in Domestic flghts but this time the personnel was better skilled than the ones I’ve been flying before! Definitely not my last time with Hainan Airlines!!!

    Mr. Branislav(Sweden)

    May 16,2018

  • Erlianghaote-Beijing

    JD5212

    Flight and Service"
    The flight was quick and on time, however there was no any service. At least coffee and beer should be available free for us the people who are scared of flying especially during the turbulence events.

    Mr. Jovan(Canada)

    May 15,2018

  • Shanghai-Zhengzhou

    FM9389

    Shanghai Airlines Service exceeded expectations!"
    The seats were comfy and spacious, the crew was so polite and cheerful, I was able to check in my luggage at no extra cost. I think I will keep flying Shanghai Airlines in the future.

    Ms. Monica Ann(Philippines)

    May 11,2018

  • Xi'an-Lijiang

    GS7637

    good plane"
    good plane and good personal i like the food and the service thanks a lot

    Mr. valgalier(France)

    May 18,2018

  • Shanghai-Nanchang

    MU5531

    Late flight from Shanghai to Nanchang, delay is easily expected"
    The last flight from Shanghai to Nanchang of the day, delay happens easily. The flight was delayed by 1,5 hours. Service was poorer than expected.

    Mr. Gong(Norway)

    May 16,2018

  • Beijing-Erlianghaote

    JD5211

    Flight and Service"
    The flight was quick and on time, however there was no any service. At least coffee and beer should be available free for us the people who are scared of flying especially during the turbulence events.

    Mr. Jovan(Canada)

    May 15,2018

  • Shanghai-Xi'an

    MU2158

    Great efficient flight!"
    A really great flight with loads of leg rooms even for tall people. However no food was served on the flight, despite other carriers doing so.

    Mr. CONNORJAMES(United Kingdom/Britain)

    May 10,2018

  • Nanning-Guilin

    CZ6100

    Awesome trip"
    Great service, allowed baggage was great and they replay my emails really quick. Staff at check in counter had great english and was very kind. Definerly recommend this company.

    Mr. Patricio(Argentina)

    May 18,2018

  • Nanchang-Shanghai

    MU5466

    Nice flight for early birds"
    This is the first flight from Nanchang to Shanghai of the day. Flight went quite well with adequate service.

    Mr. Gong(Norway)

    May 16,2018

  • Guangzhou-Hangzhou

    JD5169

    efficient flight"
    check-in personal was not up to date about the miles partners, boarding was a little delayed but everything else was fine, efficient, nice staff, arrived on time.

    Mr. JOANA(Portugal)

    May 14,2018

  • Shanghai-Chongqing

    3U8974

    Good experiance"
    It was the good experiance travelling in China with English speaking staff and coperative.

    Mr. NITIN(India)

    May 10,2018

Recommendation
  • 99%
  • overall satisfaction:
Top 10 reviews
Recommend
Nanning-Guilin
"Awesome trip"
Great service, allowed baggage was great and they replay my emails really qui... more >

Mr. Patricio│ May 18,2018

Dalian-Tianjin
"First time with Hainan Airlines"
Until now I’ve always been treated good in Domestic flghts but this time the ... more >

Mr. Branislav│ May 16,2018

Nanchang-Shanghai
"Nice flight for early birds"
This is the first flight from Nanchang to Shanghai of the day. Flight went qu... more >

Mr. Gong│ May 16,2018

Chengdu-Shanghai
"you are amazing , i really enjoyed my flight with you !"
you are amazing , i really enjoyed my flight with you ! more >

Mr. GEORGE│ May 16,2018

Guangzhou-Hangzhou
"efficient flight"
check-in personal was not up to date about the miles partners, boarding was a... more >

Mr. JOANA│ May 14,2018