1. What is China Hotels?
2. Reservations for China Hotels
3. Payments for China Hotels
4. Cancellations and Refunds for China Hotels
5. If we cancel your hotel reservation
6. If we change the hotel you have booked
7. Travel Document for China Hotels
8. Medical Issues
9. Travel Insurance
10. Complaints and claims
11. Our responsibility for you Hotels
12. Communications

China Travel Depot is a registered trademark of China CYTS Tours Holding Co.,Ltd, the most reliable and professional tour operators since 1980.( Chinese license Number: L-ZY-GJ00071, IATA Number:08000471, PATA Number:300, ASTA Number:900100347). Having its registered office address at CYTS Plaza No. 5, Dongzhimen South Avenue, Dongcheng District, Beijing, China, and our agreement with you sets out what you are legally entitled to expect from us when you buy our travel services.

Those hotel booking services are as advertised by us but may also have restrictions which should be read carefully. Because we sell wide variety of travel products, you should read our terms and conditions carefully before you book, to see if they affect your specific travel arrangements made by us.

By submitting us to confirm your reservation, you are accepting on behalf of all persons traveling on this booking that the terms and conditions, which incorporate the information, restriction and obligations, constitute the entire agreement between us with regard to your booking and your travel arrangement. You also consent to proceed with our policy of privacy and security, reservation and payment, cancellation and refund.

1. What is China Hotels ?

This product offers you a broad range of hotels in 30 major cities that have been handpicked by us. You can search, select and book hotels in different standards from clean Home Inn to the outstanding luxury hotels of international brand.
Great China Hotel deals - whatever your budget
Search to find and compare the cheapest prices for hotels in dozens of cities in China including Beijing, Shanghai, Guangzhou, Hong Kong and Macau. Just enter your choice of destinations and the dates for check in and departure, select the number of rooms and guests and your preferred star rating and let us show you prices instantly for:

1-3 star hotels including cheap hotels, home inn, budget accommodation and 3 star hotels;
4-5 star hotels including hotels that offer more facilities rated as standard to superior hotels with trendy accommodation with a wide range of facilities for business and conference.
Book your hotel online with us to get the lowest rates and best deals.

2. Reservations for China Hotels

Whether you book alone or as a group, we will only deal with the lead booking name in all subsequent correspondence, including changes, amendments and cancellations. You must be over 18 years old and possess the legal capability and authority to book as the lead name and travel on holidays with us. You are responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other persons traveling on the booking and for passing on any information regarding the booking or any changes made in relation hereto, to all persons traveling on such booking, including but not limited to information on schedule changes or copies of booking confirmation.

It is a condition of your booking with us that you and all other members of your party, including infants and children, are adequately insured on holiday.

Any persons who is under 18 years old must be accompanied by an adult on his or her journey.

We strongly recommend you place your booking as early as possible for your own benefit when we have enough time to deal with the payment , change and cancellation.

Reservation should be made at least 24 hours prior to your hotel check-in date in China. We will instantly confirm your reservation online and send confirmation letter to your e-mail address instantly.

If any details on the confirmation letter is not correct or complete tell us immediately. If there is an obvious error on the confirmation letter we reserve the right to correct it as soon as we become aware of it.

Reservation within 24 hours prior to your hotel check-in date in China should be made only by e-mail or phone call and the reservation may be accepted or confirmed by e-mail with tour quote based on availability.
E-mail address:mailto:chinahotels@chinatraveldepot.com;
Toll free in USA & Canada: 888-598-2008. Toll Free in Mainland China: 400-600-6666.

3.Payments for China Hotels

Before you place a booking all prices we advertise are accurate at the date of published, but we reserve the right to change any of those prices from time to time in accordance with the change of itinerary and services. The Prices can go up or down. You will be able to find and see the updated price of your chosen tours before submitting your booking.

After you receive the confirmation letter, any increase of the hotel rate will be absorbed by ChinaTravelDepot of supplying your hotel rooms resulting from rate increase, currency fluctuations. If any change in our costs would cause a reduction in your hotel price, we will not make any refunds.

We will remind you by e-mail about full payment in order to secure your reservation. We strongly recommend you complete the full payment as early as possible so that we can arrange your hotel smoothly and nicely.

No Deposit- We do not charge any deposit for reservation, we stock everything for your interests.

Full Payment: Your punctual full payment is strictly required to secure your reservation.

For reservation more than 10 days prior to your hotel check-in date in China:
Full payment must be completed at least 10 days prior to your hotel check-in date in China. Otherwise we will cancel your reservation automatically by e-mail.

For reservation more than 24 hours to 10 days prior to your hotel check-in date in China:
Full payment must be completed within 12 hours after your reservation is confirmed. Otherwise we will cancel your reservation automatically with e-mail notice.

For reservation within 24 hours prior to your hotel check-in date in China:
Full payment must be completed instantly or by the time as specified in the e-mail after your reservation is confirmed. Otherwise we will cancel your reservation automatically by e-mail.

Online payment through PayPal:
We strongly recommend online payment through PayPal which is safer, easier, faster and free for you ! You can use Visa, MasterCard, American Express, and Discover to fund your PayPal payments. Plus, when you pay with PayPal, you do not expose your credit card number to us. Online payment is the best way to ensure that you pay us and we get paid instantly.

Once you send the full payment you should inform us by e-mail or fax about the payment details , which will help us to check the payment due and secure your reservation and block the hotel room for your benefit and interest.

There are three other payment solutions if you have to use：
***Wire Transfer(bank transfer): subject to bank service charge and it may take more than 14 days to get your payment.
***Visa/Mastercard/American Express credit card payment authorization by fax: subject to 4% service charge and it may take more than 14 days to get your payment.
***Cash either we come to your address in China or you come to our offices. We do not accept personal checks.

Once you send the full payment you should inform us by e-mail about the payment details , which will help us to check the payment due and secure your reservation for your benefit and interest. If we do not receive the full payment as we expected or we have reasons to believe that your payment is delayed and fraudulent, we reserve the right to cancel your reservation and the cancellation letter will be sent to you by e-mail properly. We are not responsible for any loss or inconvenience to you if you fail to access and view the cancellation letter. You can always check your reservation status at your account on China Travel Depot.

Should you instruct your credit/debit card company to “charge back” any payment(s) properly due from you in respect of your booking, we will charge you an administrative fee of USD20 per incident and associated costs. We further reserve the right to cancel your booking and/or our office in Canada takes legal action against you for all outstanding payment(s).

4.Cancellations and Refunds for China Hotels

If you want to cancel your booking or part of it, you must advise us in writing to chinahotels@ChinaTravelDepot.com by e-mail or 0086-10-58158822 by fax.. The letter must be signed by the lead name on the booking and once we receive it you should expect to receive a cancellation letter by e-mail within 24 hours. If you do not then please contact us to ensure your letter has been received.

To cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell the hotel room, we make a cancellation charge on the scale shown below. The person who made the booking is responsible for paying this charge. The size of the charge depends on when we receive your cancellation notice or letter or how you would like us to deal with your payment providing that we have received your full payment for the hotel accommodation.

No Cancellation Fees if written cancellation notice is received more than 30 days after we have received your full payment !

No Cancellation Fees even if written cancellation notice is received within 30 days after we have received your full payment on condition that we keep and transfer the full payment to cover the cost of your future booking with us for China Hotels/City Breaks/China Tours within 12 months.If your future booking in our updated costs would cause a reduction against your full payment, we will not make any refunds.

Refund policy
In this event, we will refund any payment made to us less any cancellation fee , credit card or bank service charge, currency exchange fees that is applicable within 7 days of our receipt of your written cancellation request.

5.If we cancel your hotel reservation

We aim to provide your hotels as booked. But we reserve the right to cancel your reservation if we have reasons to believe that your payment condition, health conditions may affect us to carry out  the hotel arrangements. We will remind you automatically and continuously about the payment status for the reserved hotel(s) by e-mails or fax . We are not responsible for any inconvenience or loss caused by the cancellation.

If we cancel your reservation after receipt of your full payment, we will refund full payment received by China Travel Depot within 7 days.

Please kindly understand that your co-operation for punctual payment will not only protect your reservation and ticket, but help us to serve you and more people efficiently and smoothly.

6.If we change the hotel you have booked

We hope that we will not have to make any changes to your hotels, but we sometimes do need to make changes based on the local situation. We reserve the right to modify the hotel you stay if room availability changes, and/or events beyond our control make such alterations necessary.

If you have already booked with confirmation letter from us, we will let you know as soon as possible. We may offer you hotel alternatives in the same or higher standard if the original hotel is not available. You can accept or refuse the alternative so that we can keep or cancel your reservation accordingly.

Important note-events beyond our control

Events beyond our control include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, technical problems with transport including changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type for reasons beyond our control or that of our suppliers; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar events.

7. Travel Document for China Hotels

A valid passport and necessary visas or permits are required when you check in at any of China Hotels. All such documentation is the sole responsibility of yours, though your travel consultant may assist you in applying for the necessary travel documentation upon your request. We accept no responsibility or liability whatsoever for your failure to obtain appropriate documentation.

8. Medical Issues

You must advise us in writing, at or prior to booking, of any physical, emotional or mental condition which may require professional attention during your stay in China or may require the use of special equipment. If you require a wheelchair, you must provide your own small, collapsible wheelchair. Most of China Hotels are not wheelchair-accessible and most of China Hotels do not have clinics or doctor’s service. We cannot guarantee any wheelchair assistance or accessibility in the hotels.

We reserve the right to decline or cancel any trip participant’s reservation whose condition, in our opinion, may affect the health, safety or enjoyment of you and other participants.

We cannot accommodate women past their sixth month of pregnancy.

If you have a condition as contemplated herein, you travel at your own risk. We are not liable for any injuries, damages you may suffer relating to such as condition, including without limitation loss of special equipment, lack of assistance with or accommodation of special needs, and unavailability of medical assistance or treatment.
Travelers to Tibet are required to provide a doctor's certificate stating that he/she is fit to travel and his/her blood pressure and heart condition are normal in case that the very high altitude have the possible effects on certain people.

We are not responsible for the costs of any medical treatment you may require during your stay. Under no circumstances is China Travel Depot responsible for the quality of medical care, or lack thereof, you may receive while staying in the hotel.

9. Travel Insurance

Travel insurance is indispensable for you while staying and traveling in China and we highly recommend that you purchase full coverage travel insurance from your country of origin for your full benefits and travel protections. We are not responsible for any injury, loss, damage to persons or property when you stay in the hotels.

We may decline or cancel the hotel reservation if you do not have any travel insurance from your country of origin.

Please consult the licensed and professional insurance company at your country of origin before your departure for China for your own benefits and protection.

10. Complaints and claims

If you have a complaint about your hotel during the trip, you must immediately notify the supplier of the service in question locally. If they are unable to resolve the problem immediately, you should contact us straight away by telephone/fax/email and we will endeavor to assist. If you are still not satisfied on your return home, you must write to our Customer Services within 14 days of returning from your holiday to allow your complaint to be investigated properly. Please write your holiday booking number on your letter, and include your daytime and evening telephone numbers. If you do not give us the opportunity to resolve any problem locally by reporting it to the supplier, then we may not be able to deal positively with any complaint on your return.

11.Our responsibility for your hotels

We will arrange the hotels that you choose and we confirm. These services will be provided through independent suppliers contracted by us. We are responsible for making sure that hotel you book with us is provided to a reasonable standard and as was advertised by us, or as changed and accepted by you. If any part of your hotel is not provided as described and this spoils your holiday, we will pay you appropriate compensation (see the “Important note-events beyond our control”).

We are not responsible if the hotel does not carry out its duties properly while you are using the hotel services that we have arrange for you, and that fault results in your injury, illness, or death, the hotel may make a payment to you.

China Travel Agent Responsibility Insurance is not applicable where only hotel booking are purchased through us, and it is not applicable while you are taking part in an activity which is not part of service we have arranged for you including free time on your own.
The responsibility of China Travel Depot and its affiliated companies are strictly limited. We shall not be responsible for any wrongful or negligent acts, omissions, or failure to act of any suppliers. By utilizing the hotel services of the suppliers, you agree that you will look to such suppliers for any accident, injury, property damage, or personal loss to you or to those traveling with you, and that neither China Travel Depot nor any representative of China Travel Depot shall be liable.

Without limitation, we are not responsible for any injury, loss, or damage to person or property, death, delay, or inconvenience in connection with the provision of, or failure to provide, any goods or services occasioned by or resulting from—but not limited to—acts of God or force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failure of airplanes of other means of transportation or for the failure of any transportation mechanism to arrive or depart on time, sanitation problems, lack of medical care, or for any other cause beyond our direct control. We are not responsible for the stolen and lost of your valuable items due to your own negligence.

We are not responsible for your failure to comply with customs regulations.

We reserve the right to substitute hotels of similar quality at any time . If we have cancelled any hotel reservation after receiving your full payment , we are liable for a full refund of the money received within 7 days.

We reserve the right to correct promotional or pricing errors at any time, or to increase the program price in the event of cost increases due to changes in hotel rate, currency fluctuations, taxes before confirmation letter for your hotel reservation is issued.

12.Communications

Whenever you need any help or want to contact us for any reason, please feel free to contact our customer service center at chinahotels@ChinaTravelDepot.com or Toll Free in USA & Canada at   888-598-2008 ,facsimile at +86-10-58158822.

We reserve the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.