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Our flight was delayed in Guilin - reportedly because of runway traffic in Beijing. Initial announcement said delay of 1 hour - this turned into a 4 hour delay with no apologies. All connecting travelers were ignored in Beijing - Hainan did not assist with accommodation, transport to airports and just ignored us in the terminal building for 4 hours (one of the travelers was 65). When they finally responded they said the delay was due to weather (although the weather in Beijing and Guilin was perfect). If you want peace of mind or a airline that just cares - don't fly with this airline...