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Grand China Air Review (17)

On November 30, 2007, the four airlines under HNA group, Hainan Airlines, Shanxi Airlines, Chang'an Airlines, and China Xinhua Airlines, merged into Grand China Air, which is the fourth biggest airline in China. Grand China Air is managed under a parent company called Grand China Airlines Holding CO which is held jointly by Hainan province government (48.6%), George Soros (18.6%), and HNA group (32.8%).

China Flights & International Flights

Grand China is planning to use Beijing Capital International Airport as its base and perform both international and domestic passenger and cargo air transport business. The air carrier will also lease three Boeing 737-800 aircraft from Hainan Airlines.

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Guest Reviews

Overall Satisfaction:

All Votes: 17

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Topic : China Flights

(CN7140)-Harbin to Beijing by

Travel Date: 1/4/2018

Overall Satisfaction

Monday, January 8, 2018 3:22 PM said:

"Ms. Allison"

Content:

This flight was operated by Hainan Airlines. Although there were some minor delays, the crew quickly and efficiently boarded the aircraft. Everything was clean and comfortable.

Punctual Rate		Crew Service
Unexpected Problem-Handling		English Speaking
Food Quality

Topic : China Flights

(CN7127)-Beijing to Harbin by

Travel Date: 1/1/2017

Overall Satisfaction

Wednesday, January 11, 2017 3:10 PM said:

"Mr. Joe"

Content:

Short flight. Running slightly late. Coffee was nice but the sandwich is cold and hard.

Punctual Rate		Crew Service
Unexpected Problem-Handling		English Speaking
Food Quality

Topic : China Flights

(CN7127)-Beijing to Harbin by

Travel Date: 1/1/2017

Overall Satisfaction

Wednesday, January 11, 2017 3:08 PM said:

"Mr. Tengwen"

Content:

Poor Service with lousy food. Impolite crew. Served a cold hard sandwich.

Punctual Rate		Crew Service
Unexpected Problem-Handling		English Speaking
Food Quality

Topic : China Flights

(CN7215)-Beijing to Guilin by

Travel Date: 11/14/2015

Overall Satisfaction

Sunday, February 14, 2016 6:35 PM said:

"Mr. Claudio"

Content:

it was very comfortable, the food was quite good food and the plane arrived on time.

Punctual Rate		Crew Service
Unexpected Problem-Handling		English Speaking
Food Quality

Topic : China Flights

(CN7216)-Guilin to Beijing by

Travel Date: 8/23/2015

Overall Satisfaction

Monday, August 24, 2015 5:09 PM said:

"Mr. Dustin"

Content:

Our flight was delayed in Guilin - reportedly because of runway traffic in Beijing. Initial announcement said delay of 1 hour - this turned into a 4 hour delay with no apologies. All connecting travelers were ignored in Beijing - Hainan did not assist with accommodation, transport to airports and just ignored us in the terminal building for 4 hours (one of the travelers was 65). When they finally responded they said the delay was due to weather (although the weather in Beijing and Guilin was perfect). If you want peace of mind or a airline that just cares - don't fly with this airline...

Punctual Rate		Crew Service
Unexpected Problem-Handling		English Speaking
Food Quality

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