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  • 1. What can be used for identity verification to buy real-name train tickets?

    Passengers should buy tickets with valid identity certificates. To enter railway stations and board, all passengers need to present the tickets and valid identity certificates. Valid certificates includes Passport or Chinese ID card.

  • 2. How to collect tickets after successful online booking?

    For Passports:

    After successful online booking with passports, you can present your passport and the confirmation number to the Verification Counter of Identity for Online Booking in the railway stations to get your identity verified and collect your ticket.
    If you want to collect tickets on the day of your departure, please note that the verification could take a long time, so getting there at least 3 hours prior to the scheduled departure time is recommended.

    For Chinese 2nd Generation ID Cards...

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Trains Review (43)

Overall Satisfaction

Topic: China Trains

(G7503) - Shanghai-Ningbo

Travel Date: Sep.06, 2016

"Mr. NORA MONACO"

Overall Satisfaction

"Train was EASY to deal with even if you don't speak the language."

Train was Great. EASY, FAST, COST EFFECTIVE and got me where I needed to go. Only thing was at the Shanghai station the signs where you pick up the tickets at are NOT in English so you have to ask for help. Very busy station. Shanghai is a very busy station so leave plenty of time for yourself to pick up tickets. Suggest purchase return tickets ahead of time too. (we made that mistake) BEST OF LUCK!

  • Punctual Rate
  • Crew Service
  • Unexpected Problem-Handling
  • Station Service
  • Comfort
Sep.10, 2016

Topic: China Trains

(G1706) - Jinan-Zhengzhou

Travel Date: Jul.18, 2016

"Mr. Anthony Santana"

Overall Satisfaction

"Seats a bit narrow. Three across can be uncomfortable if next to heavy person."

The ride is fine but seats not so wide. So if sitting by a big person can be quite uncomfortable. Since most chinese not so large or fat you should be ok, but I was nit so lucky.

  • Punctual Rate
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  • Comfort
Jul.21, 2016

Topic: China Trains

(D6072) - Weihai-Jinan

Travel Date: Jul.17, 2016

"Mr. ANTHONY SANTANA"

Overall Satisfaction

"Nice Ride, Wide Seat, Great Legroom"

First class seat is a nice ride, best thing is sears are two across so always one aisle one window to split with a partner, no middle seat!

  • Punctual Rate
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  • Unexpected Problem-Handling
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  • Comfort
Jul.20, 2016

Topic: China Trains

(G7133) - Suzhou-Shanghai

Travel Date: Mar.20, 2016

"Mr. Payam Farrahi"

Overall Satisfaction

"Great"

It was great, very clean and comfortable. It arrived at the station just on time.

  • Punctual Rate
  • Crew Service
  • Unexpected Problem-Handling
  • Station Service
  • Comfort
Mar.25, 2016

Topic: China Trains

(G7535) - Shanghai-Hangzhou

Travel Date: Mar.22, 2016

"Mr. Payam Farrahi"

Overall Satisfaction

"Great"

It was great, very clean and comfortable. It arrived at the station just on time.

  • Punctual Rate
  • Crew Service
  • Unexpected Problem-Handling
  • Station Service
  • Comfort
Mar.25, 2016