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  • 1. What can be used for identity verification to buy real-name train tickets?

    Passengers should buy tickets with valid identity certificates. To enter railway stations and board, all passengers need to present the tickets and valid identity certificates. Valid certificates includes Passport or Chinese ID card.

  • 2. How to collect tickets after successful online booking?

    For Passports:

    After successful online booking with passports, you can present your passport and the confirmation number to the Verification Counter of Identity for Online Booking in the railway stations to get your identity verified and collect your ticket.
    If you want to collect tickets on the day of your departure, please note that the verification could take a long time, so getting there at least 3 hours prior to the scheduled departure time is recommended.

    For Chinese 2nd Generation ID Cards...

Guest Review (71)

Overall Satisfaction

Topic: China Trains

(D3126) - Shenzhen-Shanghai

Travel Date: Apr.19, 2018

"Mr. SAMIR ANDRE AMUI"

Overall Satisfaction

"Not pleased"

no I was pleased !! we were in two people and you put us in seats separated. 17a and 17c. had always a stranger between US. lacked common sense of the person that defines the seats.

  • Punctual Rate
  • Crew Service
  • Unexpected Problem-Handling
  • Station Service
  • Comfort
Apr.22, 2018

Topic: China Trains

(G63) - Zhaozhuang-Hangzhou

Travel Date: Apr.17, 2018

"Mr. DonaldJack Thomas"

Overall Satisfaction

"Love to Ride the Fast Trains"

Never late and always fast. That's what I love about China's fast trains. I only wish we had them in America.

  • Punctual Rate
  • Crew Service
  • Unexpected Problem-Handling
  • Station Service
  • Comfort
Apr.20, 2018

Topic: China Trains

(C7137) - Guangzhou-Dongguan

Travel Date: Mar.24, 2018

"Mr. Assouline Eliaou"

Overall Satisfaction

"wrong confirmation"

I booked this train for 08:28 and you confirmed it for me but the ticket reservation nr. was for 17:00 so I had a big hustle to change the train times since the train staff do not speek english and I had no sits reserved!!

  • Punctual Rate
  • Crew Service
  • Unexpected Problem-Handling
  • Station Service
  • Comfort
Mar.27, 2018

Topic: China Trains

(C7028) - Shenzhen-Guangzhou

Travel Date: Mar.24, 2018

"Mr. Assouline Eliaou"

Overall Satisfaction

"wrong booking of train time!!"

my booking was for the train at 21:43 but your reservation was for 8:00 in the mortning! had a big hustle to change times at the counter! especialy since most worker do not speek English!!

  • Punctual Rate
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  • Unexpected Problem-Handling
  • Station Service
  • Comfort
Mar.27, 2018

Topic: China Trains

(G159) - Beijing-Zhaozhuang

Travel Date: Mar.02, 2018

"Mr. DonaldJack Thomas"

Overall Satisfaction

"What a pleasure to be able to relax after a 16 hour flight."

Love the fast trains out of Beijing. 200 miles an hour in complete relaxation and quiet. You can straighten your legs and recline without annoying anyone as well. I only wish they had these trains in the United States.

  • Punctual Rate
  • Crew Service
  • Unexpected Problem-Handling
  • Station Service
  • Comfort
Mar.06, 2018