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  • 1. What can be used for identity verification to buy real-name train tickets?

    Passengers should buy tickets with valid identity certificates. To enter railway stations and board, all passengers need to present the tickets and valid identity certificates. Valid certificates includes Passport or Chinese ID card.

  • 2. How to collect tickets after successful online booking?

    For Passports:

    After successful online booking with passports, you can present your passport and the confirmation number to the Verification Counter of Identity for Online Booking in the railway stations to get your identity verified and collect your ticket.
    If you want to collect tickets on the day of your departure, please note that the verification could take a long time, so getting there at least 3 hours prior to the scheduled departure time is recommended.

    For Chinese 2nd Generation ID Cards...

Guest Review (33)

Overall Satisfaction

Topic: China Trains

(G7133) - Suzhou-Shanghai

Travel Date: Mar.20, 2016

"Mr. Payam Farrahi"

Overall Satisfaction

"Great"

It was great, very clean and comfortable. It arrived at the station just on time.

  • Punctual Rate
  • Crew Service
  • Unexpected Problem-Handling
  • Station Service
  • Comfort
Mar.25, 2016

Topic: China Trains

(G7535) - Shanghai-Hangzhou

Travel Date: Mar.22, 2016

"Mr. Payam Farrahi"

Overall Satisfaction

"Great"

It was great, very clean and comfortable. It arrived at the station just on time.

  • Punctual Rate
  • Crew Service
  • Unexpected Problem-Handling
  • Station Service
  • Comfort
Mar.25, 2016

Topic: China Trains

(D3022) - Shanghai-Suzhou

Travel Date: Mar.20, 2016

"Mr. Payam Farrahi"

Overall Satisfaction

"Great"

The train was great. It was clean and comfortable.

  • Punctual Rate
  • Crew Service
  • Unexpected Problem-Handling
  • Station Service
  • Comfort
Mar.25, 2016

Topic: China Trains

(D35/D38) - Dalian-Panjin

Travel Date: Jan.25, 2016

"Mr. Jacques Perusse"

Overall Satisfaction

"nice trip"

Of course, for a foreigner, the Chinese train are pretty modern. they are very well organize and secure. the only small bug was at the ticket counter. Even though I print my reservation on line they have to take time to find the right number to type in order to give you your ticket. Just be patient! Ah! sometime you passport number is even better!

  • Punctual Rate
  • Crew Service
  • Unexpected Problem-Handling
  • Station Service
  • Comfort
Feb.01, 2016

Topic: China Trains

(D40/D41) - Panjin-Dalian

Travel Date: Jan.26, 2016

"Mr. Jacques Perusse"

Overall Satisfaction

"A great trip!"

a nice and comfortable afternoon trip! The people I meted were nice and we exchange seat since I prefer the aisle and the lady prefer the window. All of us were really happy!

  • Punctual Rate
  • Crew Service
  • Unexpected Problem-Handling
  • Station Service
  • Comfort
Jan.31, 2016