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FAQs

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  • 1. What can be used for identity verification to buy real-name train tickets?

    Passengers should buy tickets with valid identity certificates. To enter railway stations and board, all passengers need to present the tickets and valid identity certificates. Valid certificates includes Passport or Chinese ID card.

  • 2. How to collect tickets after successful online booking?

    For Passports:

    After successful online booking with passports, you can present your passport and the confirmation number to the Verification Counter of Identity for Online Booking in the railway stations to get your identity verified and collect your ticket.
    If you want to collect tickets on the day of your departure, please note that the verification could take a long time, so getting there at least 3 hours prior to the scheduled departure time is recommended.

    For Chinese 2nd Generation ID Cards...

Guest Review (40)

Overall Satisfaction

Topic: China Trains

(G1706) - Jinan-Zhengzhou

Travel Date: Jul.18, 2016

"Mr. Anthony Santana"

Overall Satisfaction

"Seats a bit narrow. Three across can be uncomfortable if next to heavy person."

The ride is fine but seats not so wide. So if sitting by a big person can be quite uncomfortable. Since most chinese not so large or fat you should be ok, but I was nit so lucky.

  • Punctual Rate
  • Crew Service
  • Unexpected Problem-Handling
  • Station Service
  • Comfort
Jul.21, 2016

Topic: China Trains

(D6072) - Weihai-Jinan

Travel Date: Jul.17, 2016

"Mr. ANTHONY SANTANA"

Overall Satisfaction

"Nice Ride, Wide Seat, Great Legroom"

First class seat is a nice ride, best thing is sears are two across so always one aisle one window to split with a partner, no middle seat!

  • Punctual Rate
  • Crew Service
  • Unexpected Problem-Handling
  • Station Service
  • Comfort
Jul.20, 2016

Topic: China Trains

(G7133) - Suzhou-Shanghai

Travel Date: Mar.20, 2016

"Mr. Payam Farrahi"

Overall Satisfaction

"Great"

It was great, very clean and comfortable. It arrived at the station just on time.

  • Punctual Rate
  • Crew Service
  • Unexpected Problem-Handling
  • Station Service
  • Comfort
Mar.25, 2016

Topic: China Trains

(G7535) - Shanghai-Hangzhou

Travel Date: Mar.22, 2016

"Mr. Payam Farrahi"

Overall Satisfaction

"Great"

It was great, very clean and comfortable. It arrived at the station just on time.

  • Punctual Rate
  • Crew Service
  • Unexpected Problem-Handling
  • Station Service
  • Comfort
Mar.25, 2016

Topic: China Trains

(D3022) - Shanghai-Suzhou

Travel Date: Mar.20, 2016

"Mr. Payam Farrahi"

Overall Satisfaction

"Great"

The train was great. It was clean and comfortable.

  • Punctual Rate
  • Crew Service
  • Unexpected Problem-Handling
  • Station Service
  • Comfort
Mar.25, 2016