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  • 1. What can be used for identity verification to buy real-name train tickets?

    Passengers should buy tickets with valid identity certificates. To enter railway stations and board, all passengers need to present the tickets and valid identity certificates. Valid certificates includes Passport or Chinese ID card.

  • 2. How to collect tickets after successful online booking?

    For Passports:

    After successful online booking with passports, you can present your passport and the confirmation number to the Verification Counter of Identity for Online Booking in the railway stations to get your identity verified and collect your ticket.
    If you want to collect tickets on the day of your departure, please note that the verification could take a long time, so getting there at least 3 hours prior to the scheduled departure time is recommended.

    For Chinese 2nd Generation ID Cards...

Guest Review (51)

Overall Satisfaction

Topic: China Trains

(K9688) - Dali-Kunming

Travel Date: Oct.03, 2016

"Mr. Geoffrey VERAGHAENNE"

Overall Satisfaction

"Agreeable journey"

Train was right on time. In the coach, it was quit comfortable, but I had to ask somebody to change the sheets of my compartment, maybe staff did not have time to do it before, but they did made the change as soon as I asked. The air-con was too much cold. Otherwise, journey was comfortable and quiet.

  • Punctual Rate
  • Crew Service
  • Unexpected Problem-Handling
  • Station Service
  • Comfort
Oct.06, 2016

Topic: China Trains

(G228) - Qingdao-Shanghai

Travel Date: Oct.01, 2016

"Mr. YONGKYUN LIM"

Overall Satisfaction

"not so bad"

Even on the early morning and on raining, the flight time are punctual. But CHUNQIU airline ticket counter's speaking is the only Chinese (行李超过五公斤!!!), promptly not understood, 350 Chinese yuan is felt wasting.

  • Punctual Rate
  • Crew Service
  • Unexpected Problem-Handling
  • Station Service
  • Comfort
Oct.05, 2016

Topic: China Trains

(K7354) - Shenyang-Chifeng

Travel Date: Sep.27, 2016

"Mr. YONGKYUN LIM"

Overall Satisfaction

"excellent"

A couple of the same room partners are in good manners

  • Punctual Rate
  • Crew Service
  • Unexpected Problem-Handling
  • Station Service
  • Comfort
Oct.05, 2016

Topic: China Trains

(G786) - Harbin-Changchun

Travel Date: Sep.25, 2016

"Mr. YONGKYUN LIM"

Overall Satisfaction

"excellent"

I would like to let your company book all my travel tickets next time

  • Punctual Rate
  • Crew Service
  • Unexpected Problem-Handling
  • Station Service
  • Comfort
Oct.05, 2016

Topic: China Trains

(G7503) - Shanghai-Ningbo

Travel Date: Sep.06, 2016

"Mr. NORA MONACO"

Overall Satisfaction

"Train was EASY to deal with even if you don't speak the language."

Train was Great. EASY, FAST, COST EFFECTIVE and got me where I needed to go. Only thing was at the Shanghai station the signs where you pick up the tickets at are NOT in English so you have to ask for help. Very busy station. Shanghai is a very busy station so leave plenty of time for yourself to pick up tickets. Suggest purchase return tickets ahead of time too. (we made that mistake) BEST OF LUCK!

  • Punctual Rate
  • Crew Service
  • Unexpected Problem-Handling
  • Station Service
  • Comfort
Sep.10, 2016