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  • 1. What can be used for identity verification to buy real-name train tickets?

    Passengers should buy tickets with valid identity certificates. To enter railway stations and board, all passengers need to present the tickets and valid identity certificates. Valid certificates includes Passport or Chinese ID card.

  • 2. How to collect tickets after successful online booking?

    For Passports:

    After successful online booking with passports, you can present your passport and the confirmation number to the Verification Counter of Identity for Online Booking in the railway stations to get your identity verified and collect your ticket.
    If you want to collect tickets on the day of your departure, please note that the verification could take a long time, so getting there at least 3 hours prior to the scheduled departure time is recommended.

    For Chinese 2nd Generation ID Cards...

Guest Review (9)

Overall Satisfaction

Topic: China Trains

(K9788/K9785) - Kashgar-Korla

Travel Date: Apr.21, 2015

"Mr. Hope Loudon"

Overall Satisfaction

"A fairly typical train experience"

The train station in Kashgar was surprisingly not crowded. It was not necessary to arrive very early. I just waited on the grass outside the station. The train ride was ordinary. Getting out at the station at Korla was easy. Taxis to most places in the city are 10 yuan after that.

  • Punctual Rate
  • Crew Service
  • Unexpected Problem-Handling
  • Station Service
  • Comfort
Apr.25, 2015

Topic: China Trains

(G7308) - Hangzhou-Shanghai

Travel Date: Mar.14, 2015

"Mr. artem zakharov"

Overall Satisfaction

"comfortable but difficult to pass check in at railway station"

train is very comfortable and nice, as per schedule. The problem was that E-ticket from ChinaTrevel not accepted by railstation staff and it took nervouse and time to resolve the problem

  • Punctual Rate
  • Crew Service
  • Unexpected Problem-Handling
  • Station Service
  • Comfort
Mar.17, 2015

Topic: China Trains

(G1212/G1213) - Wuxi-Shanghai

Travel Date: Mar.14, 2015

"Mr. Ismail Zencirkiran"

Overall Satisfaction

"Very nice. Super."

I liked the trains betz in China. The trains and the stations are beatiful. They are better then european airports.

  • Punctual Rate
  • Crew Service
  • Unexpected Problem-Handling
  • Station Service
  • Comfort
Mar.17, 2015

Topic: China Trains

(G42) - Shanghai-Wuxi

Travel Date: Mar.14, 2015

"Mr. Ismail Zencirkiran"

Overall Satisfaction

"Very nice"

I liked the trains betz in China. The trains and the stations are beatiful. They are better then european airports.

  • Punctual Rate
  • Crew Service
  • Unexpected Problem-Handling
  • Station Service
  • Comfort
Mar.17, 2015

Topic: China Trains

(T111) - Guangzhou-Shenzhen

Travel Date: Mar.26, 2015

"Mr. kosaku"

Overall Satisfaction

"comfortable train journey"

It's a comfortable train journey! Thank you,chinatraveldepot~

  • Punctual Rate
  • Crew Service
  • Unexpected Problem-Handling
  • Station Service
  • Comfort
Mar.12, 2015