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Latest China Flights Reviews

Overall Satisfaction

From 1239 Reviews

  • Punctual Rate
  • Crew Service
  • Unexpected Problem-Handling
  • English Speaking
  • Food Quality
would not
recommend

Mr. Dustin

(United Kingdom/Britain)

Aug.24, 2015

Overall Satisfaction
"Terrible Airline - Delays, Lies, No Customer Care or Consideration"
Our flight was delayed in Guilin - reportedly because of runway traffic in Beijing. Initial announcement said delay of 1 hour - this turned into a 4 hour delay with no apologies. All connecting travelers were ignored in Beijing - Hainan did not assist with accommodation, transport to airports and just ignored us in the terminal building for 4 hours (one of the travelers was 65). When they finally responded they said the delay was due to weather (although the weather in Beijing and Guilin was perfect). If you want peace of mind or a airline that just cares - don't fly with this airline...
  • Punctual Rate
  • Crew Service
  • Unexpected Problem-Handling
  • English Speaking
  • Food Quality
would
recommend

Mr. Dustin

(United Kingdom/Britain)

Aug.24, 2015

Overall Satisfaction
"Good, prompt, no worries"
Good, comfortable flight with pleasant crew - good experience :)
  • Punctual Rate
  • Crew Service
  • Unexpected Problem-Handling
  • English Speaking
  • Food Quality
would
recommend

Mr. Zaenal

(Indonesia)

Aug.23, 2015

Overall Satisfaction
"change fight"
Worst than delay, we got to change flight with another airline, and arrive at midnight
  • Punctual Rate
  • Crew Service
  • Unexpected Problem-Handling
  • English Speaking
  • Food Quality
would
recommend

Mr. Zaenal

(Indonesia)

Aug.21, 2015

Overall Satisfaction
"short delay"
Busy China effect a lot to China's air traffic, 30 minutes delay still accepted
  • Punctual Rate
  • Crew Service
  • Unexpected Problem-Handling
  • English Speaking
  • Food Quality