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Flights from Zhangjiajie to ShanghaiReview (6)

Note: Numbers in below Frequency column standard for week day in a week in sequence (e.g. 1 stands for Monday; ...7 stands for Sunday)
From
To
Dept.
Arr.
Airline
Flight No.
Aircraft
Frequency
DYG19:20PVG21:25Shanghaijixiang AirlinesHO1018320XXXXX6X
DYG19:20PVG21:25Air ChinaCA3278320XXXXX6X
DYG19:45PVG21:40Shanghai AirlinesFM9344738XX3XX6X
DYG19:45PVG21:40China Eastern AirlinesMU9344738XX3XX6X
DYG19:50PVG22:00Shanghaijixiang AirlinesHO1018JETX2X4XXX
DYG19:50PVG22:00Air ChinaCA3278JETX2X4XXX
DYG21:25PVG23:30Shanghai AirlinesFM9344JET12X45X7
DYG21:25PVG23:30China Eastern AirlinesMU9344JET12X45X7
DYG23:10PVG01:00China Eastern AirlinesMU53763201234567
DYG23:35PVG01:45Shanghai AirlinesFM9342JET1234567
DYG23:35PVG01:45China Eastern AirlinesMU9342JET1234567

Guest Reviews

 Overall Satisfaction:

All Votes: 6


Topic : China Flights

(FM9344)-Zhangjiajie to Shanghai by

Travel Date: 5/16/2018

Overall Satisfaction

Tuesday, May 22, 2018 2:43 AM said:

"Mr. Peter Mueller"

Content:

Unfortunately, I had no good experience with this flight.
I guess it was not the flight in general but on this specific day because of delay and later cancellation and the service on the airport was really poor.
I especially had booked this flight at this time to arrive in Shanghai in the early evening as I also had booked a hotel room in Shanghai and met someone there.
At the time of booking the flight, there was only a seat in the business class available. But to arrive in Shanghai early in the evening I took the higher cost of business class to get this flight.
On the day of the flight I checked in regularly at the airport. After some time I saw on the information screen that the flight would have a delay. The personnel at the airport could not help me with a new time for the flight and I first had to find someone who could speak English to give me this information. After some time the screen showed that the flight would leave at 10.45pm what was already more than 3 hours later than scheduled. While waiting I asked the personnel at the airport information desk several times when the flight would leave but nobody was able to give me this information. After some time I asked the people at the check-in desk and by accident I came to know that the flight had been completely cancelled what had not been announced on the screens.
Asking for a solution at the check-in desk, I was just asked what was MY problem and whether I would like to leave to Shanghai on that day. The people at the check-in desk were a bit insolent to be honest. After all I had been rebooked on another flight, leaving at 11.45pm. This flight was not leaving as scheduled as well (left at around 1pm).
After all I arrived in Shanghai in the hotel at around 4am. I lost most of my night I had paid in the Shanghai hotel due to the delays and cancellation by the airline and also lost a part of my vacation day as I could not do a big tour without sleeping first. Also for waiting for more than 4 hours at the airport there was not any compensation.
Given the fact that I especially had booked the business class seat for much more money to get to Shanghai earlier and then arriving hours later I can not give a good rating on this flight and on my booking.

Punctual RateCrew Service
Unexpected Problem-HandlingEnglish Speaking
Food Quality
Topic : China Flights

(FM9342)-Zhangjiajie to Shanghai by

Travel Date: 3/7/2018

Overall Satisfaction

Thursday, March 15, 2018 5:15 AM said:

"Mr. Irma"

Content:

We decided to take a one day leave from our organized tour and fly to Zhangjiajie from Shanghai. The flight was perfect and despite the turbulence, we always felt safe as the communication from the staff and announcements was great. “We are experiencing turbulence , please don’t worry, just make sure that seatbelts are buckled, for your safety”. The arrival and departure time was accurate and we are very impressed with everything. No comparison to non international US flights... in a good way.

Punctual RateCrew Service
Unexpected Problem-HandlingEnglish Speaking
Food Quality
Topic : China Flights

(FM9342)-Zhangjiajie to Shanghai by

Travel Date: 7/3/2017

Overall Satisfaction

Wednesday, July 5, 2017 4:03 PM said:

"Mr. Daniel"

Content:

I booked the trip from Zhangjiajie to Shanghai last minute. I was struggling to find a flight that would be affordable, yet I managed to find a good deal with such a short notice. Because the wifi in my hotel was terrible, the transaction was cancelled twice before it went through. Joy from the customer service emailed me fast and explained the situation, and asked for the copy of my passport. She actually called me first, as I did not check my email. This is outstanding service and made me feel extremely valuable. Moreover, Joy was very responsive, clear and polite in her messages. Later on, my flight was delayed because of the weather condition, which happens. I just wanted to get to Shanghai safely, and that happened. However, I have to say that thanks to this pleasant flight I will bear China Travel in mind. Thank you for taking care of me from the beginning to the end.

Punctual RateCrew Service
Unexpected Problem-HandlingEnglish Speaking
Food Quality
Topic : China Flights

(MU5376)-Zhangjiajie to Shanghai by

Travel Date: 3/15/2017

Overall Satisfaction

Monday, March 20, 2017 6:39 PM said:

"Mr. Valter"

Content:

Great experience, more than recommended. Value for money

Punctual RateCrew Service
Unexpected Problem-HandlingEnglish Speaking
Food Quality
Topic : China Flights

(MU5376)-Zhangjiajie to Shanghai by

Travel Date: 5/5/2016

Overall Satisfaction

Saturday, May 7, 2016 2:30 PM said:

"Mr. ELCIN"

Content:

I think is very good fly company in china republic. Thanks for all.

Punctual RateCrew Service
Unexpected Problem-HandlingEnglish Speaking
Food Quality